Frequently Asked Questions

Here's a list of the most Frequently Asked Questions about renting a Cyprus apartment through us. Take a quick look - you should find your question here. If not, please email our team on reservations@oceanviewcyprus.com and we'll have an answer for you as soon as possible.

We are a British Family run Company registered and living in Cyprus, specializing in renting quality apartments in Cyprus to holiday makers, through the Internet. All of our apartments and services are illustrated on this Internet website. This site provides a cost effective way of allowing guests to book directly and stay in quality, individual apartments, at lower prices than if they were booking through a travel agent or tour operator.

Oceanview doesn't own any of the apartments, we are a management and rental company, offering our services to individual owners from all over the world. Each apartment is independently owned, and they are managed by our company and we employ a team of 20 enthusiastic professionals.

Our Customer Service Representatives are available from 8am-11pm Local Time + 2hours GMT 7 days a week / 365 days a year. We also operate a 24Hour Emergency Telephone Number. Our Check in office in Protaras will be open 24 hours a day April 2010 through to Nov 2010

Very easy, we offer a convenient check-in office located in Protaras. Once the guests check in with us, they will be registered into our system and given keys to their apartment along with detailed directions. Easier still book our Airport Transfer and forget about it, the driver will bring you straight to our office to register then take you straight on to your apartment.

Check-in is from 5 p.m. and check-out is at 10:00 a.m. Upon arrival, all guests are required to register at our Check in Office. We will upon check-in require a valid Credit/Debit Card to authorize a deposit of 300 Euros for all Apartments as security against negligence or additional charges as stated in our Terms & Conditions

In 3 Easy Steps:-
1. Enter your Arrival Date – No of Nights – No of Guests and press submit. Advance search is now available for you to add criteria to your search
2. Browse through our fantastic portfolio of apartments pick your favourite and proceed to booking form.
3. You then complete the on-line Booking Form and make your 15% Deposit Payment for your apartment. Once we have received the on-line Booking Form and payment has been approved we send you by email the formal Reservation Confirmation. Please note that the booking is not guaranteed until we have issued our formal Reservation Confirmation.

All Deposits are made on-line by Visa, MasterCard or American Express
The Balance payment can be made in Cash (Euros) or with credit/debit card on arrival at our Check in Office
Please note that there will be a surcharge of 3% on all credit/debit card Balance payments.

You can talk to our Reservation Department by any of the following :-

1. Phone (+357) 237 259 22 we will call you straight back
2. S.M.S. from our front page of our website
3. Alternatively e-mail at: enquiry@oceanviewvillas.tv.
4. Skype. oceanviewvillas

Our rates are for the entire apartment on a nightly basis.

All payments taken are in Euros, sterling pounds are shown for comparison only.

All of our apartments have flexible changeover days

Normally a minimum 7-night stay is required. Some apartments may accept shorter stays (5 nights), especially if it is close to your departure date or during the low season. In peak season, a premium may be required.

As you explore the Cyprus apartments we represent you'll see that many apartments are often much cheaper than prices of hotels of the same quality standard. Apartment rentals offer more privacy, more comfort, and more freedom than hotel rooms. Your apartment also comes with a fully equipped kitchen, making a Cyprus vacation rental an economical choice. When two or more people are traveling, a rental is usually considerably less expensive than staying in hotel rooms and eating all of your meals out. When you factor in all the benefits and amenities of a private apartment, you'll quickly realize that apartments offer superb value. (Remember to compare rates per room/ per night).

For all of our apartments, the following standard practices apply: A 15% deposit is required to hold a reservation. Reservations are not considered firm until the deposit, in cleared funds is received and our reservation confirmation has been issued. The balance of your payment is due on your arrival day. In the event of you canceling the booking, no refund is made. It is therefore strongly recommended that you take out Travel Insurance.

Generally most GSM network mobile phones do work in Cyprus although at times reception can be erratic and some locations are unsuitable for mobile telephones (mountains), so we advise that you check with your airtime provider.

Yes, it is strongly recommended that you arrange comprehensive travel insurance to include accommodation cancellation.

No inoculations or vaccinations are compulsory for UK residents, but the DHSS does recommend certain health precautions for travelers - see their leaflets SA40 and SA41 for details (obtainable from your local Dept. of Health office) or ask your doctor. Should you be taking any form of medication, take adequate supplies with you and carry them, as well as items like contact lenses.

The safety standards and regulations in operation in Cyprus may not reach the same level as those we enjoy in the U.K. The monitoring, enforcement and compliance with these local regulations is a matter for the authorities of that country and the foreign supplier of the services concerned. The general standards of safety and hygiene, fire precautions etc, will generally be lower than in the U.K. Liability insurance requirements vary considerably from country to country, as does the responsibility placed on an organization by local law. Please therefore take all precautions to protect yourself and your family whilst on holiday.

Most satellite systems in Cyprus have over 100 channels however these are mainly a mixture of Greek and European channels. Usually there are just a few English channel like CNN News, Euro News, BBC World and sometimes a film is shown in the evenings in English. It is only those apartments with a Sky satellite system that will have proper English channels. If this is of importance to you, please check with us before making a booking.

We strongly recommend that you rent a car, it gives you the flexibility to enjoy the many wonders of Cyprus and to explore the stunning beaches many within a 10 minute drive of all our apartments, and in some locations public transport is limited. Full Car Rental details can be found on our site.

The directors of Oceanview made the decision to Grade all our apartments back in 2006 designed to help you make the right choice for your requirements for your next Vacation and to encourage the owners of the apartments to furnish the apartments to a higher standard.

Bed linen and bathroom towels are provided at all of our apartments. We advise that you bring your own towels for the beach. There will be 1 hand towel – 1 bath towel per bed you of course may use the washing machine in the apartment. Towels and linen are usually changed at the end of 7 days unless otherwise stated.

Please bear in mind it is your responsibility to ensure that all your belongings are removed from the apartment at the end of your holiday. Before departing from your apartment please ensure you check the apartment thoroughly for your personal belongings i.e. the safety deposit box, wardrobes, drawers, under beds, bathroom cabinets, clothes line etc. Regrettably Oceanview are unable to return to you items discovered after your departure. Each apartment requires servicing before the next arrival and cleaning teams will remove and discard any items left in the property following your departure. If you are able to notify us quickly enough we will do our best to track non- perishable items down for you and arrange for them to be stored at our office in Protaras from where you can arrange collection by courier.

The apartment will be cleaned looking like a show apartment for your arrival – further cleaning will depend on the rating of the apartment.